Appointments can be booked online at your convenience.

• A non-refundable deposit is required to reserve every appointment. Your deposit will be applied toward your service total on the day of your appointment.
• Your appointment is not confirmed until the deposit has been received.
• Not sure which service to book? Contact us before scheduling—we’re happy to help you choose the correct service, size, or length so enough time is reserved for your appointment.

We require at least 48 hours’ notice for all cancellations or rescheduling requests.

• Cancellations made with less than 48 hours’ notice will forfeit the deposit.
• You may transfer your deposit one time when rescheduling with at least 48 hours’ notice.
• Any additional reschedules will require a new deposit.

Unless your appointment includes a wash or prep service, please arrive with your hair:

• Clean
• Fully detangled
• Stretched or blow-dried
• Free from heavy oils, gels, and product buildup

Hair requiring excessive preparation may result in an additional fee, a modified service, or rescheduling. For most braid styles, natural hair should be at least 4 inches long.

Kanekalon braiding hair is included with most services unless stated otherwise, subject to color availability. You’re also welcome to bring your own pre-stretched braiding hair if preferred.

• If your desired color is unavailable, a member of our team will be happy to help you find the closest available color match.
• For styles requiring human hair, you can purchase it through Mamacita Hair online and select Salon Pickup at checkout, or purchase in-store at our special cash rate.
• Not sure what hair type, color, length, or quantity you need? Our team is always happy to help you choose the right hair for your style.
• All hair purchases are final sale.

Service prices listed online are starting prices. Final pricing may vary based on:

• Hair length
• Hair density
• Desired size
• Style complexity
• Add-ons
• Time required

Any significant price adjustment will always be discussed before your service begins. Changes requested during your appointment may not be possible if additional time is required. Please arrive on time and ready for your service. We offer a 15-minute grace period. Clients arriving more than 15 minutes late may need to have their service adjusted or rescheduled based on the remaining appointment time. If your appointment cannot be completed because of a late arrival, your deposit will be forfeited.

Appointments missed without notice are considered no-shows. A no-show will result in the forfeiture of your deposit and a 50% service charge based on the scheduled service price. Repeated no-shows may result in additional booking restrictions or the inability to schedule future appointments.

Your satisfaction is important to us. Please let your stylist know during your appointment if you’d like adjustments to your:

• Size
• Length
• Parting
• Tension
• Style

We want to make any possible adjustments before your service is completed. Because braiding services require significant time and labor, completed services are non-refundable. If you have a concern after your appointment, please contact us within 48 hours, including photos if helpful. Every concern will be reviewed individually.

Please inform your stylist before your appointment if you have:

• Scalp sensitivities
• Allergies
• Hair loss concerns
• Recent chemical services
• Injuries or medical conditions affecting your scalp

For the health and safety of everyone, we reserve the right to refuse or reschedule services if necessary. Clients with lice, ringworm, open sores, or any contagious condition will be asked to reschedule.

To maintain a relaxing salon environment, we kindly ask that only clients receiving services attend appointments whenever possible. Any children or guests accompanying you must remain under your supervision throughout your visit.

We love showcasing our work and may photograph or record completed styles for our website, portfolio, advertising, or social media. If you prefer not to be photographed, simply let your stylist know before your service begins. Clients are welcome to take personal photos and videos, provided the privacy of other guests and our team is respected.

We collect only the information needed to schedule and manage your appointments, including your name, phone number, email address, appointment history, service notes, and payment information. Your information is used solely to:

• Schedule appointments
• Process deposits and payments
• Communicate with you
• Improve our services
• Meet business and legal requirements

We do not sell your personal information. Online bookings and payment processing may also be subject to the policies of our booking provider.